Privacy Policy / Protection of Personal Information
Havenwood (powered by AJP Multi-Rez)
Last updated: October 17, 2025
1. Introduction & Scope
Welcome to Havenwood, a project managed by AJP Multi-Rez (“we”, “us”, “our”). This Privacy Policy aims to inform you, in a clear and transparent manner, about:
- The personal information we collect;
- How and when this information is collected;
- The purposes for which this information is processed;
- The third parties with whom we may share this information;
- Your rights regarding your personal data;
- The security measures we apply;
- How long your data is retained;
- How we may update this policy;
- How to contact us or exercise your rights.
This policy applies to all interactions you have with Havenwood, whether via our website, forms, marketing campaigns, or related services.
By using our services or submitting your personal information, you agree to the practices outlined here, as permitted under applicable law.
2. Personal Information We Collect
We may collect the following categories of personal information:
| Category | Examples of Collected Data |
|---|---|
| Contact Information | First and last name, email address, phone number |
| IP Address & Technical Data | IP address (e.g. 142.127.227.51), browser type, operating system, version, ISP, language, timestamp, referrer URL, visited pages, clicks, time spent |
| Browsing / Analytics Data | Pages viewed, traffic sources, bounce rate, content interaction, server logs |
| Preferences & Consent | Subscription choices, communication preferences, opt-in/opt-out status, unsubscribe history |
| Form Data | Registration for visits, information requests, contact form submissions |
| Other Relevant Data | Additional data you voluntarily provide in surveys, contests, or direct communications |
3. How We Collect Information
We collect personal information through various means, including:
- Forms: Contact forms, registration forms, request-for-information forms
- Newsletters: When users voluntarily subscribe to receive updates or promotions
- Cookies / Trackers: We use cookies and similar technologies to better understand site usage, personalize user experience, and measure marketing performance
- Analytics Tools: Tools such as Google Analytics to monitor user behavior and improve our services
- Third-Party Integrations: If you interact with external platforms (e.g. Facebook, Google Ads), those platforms may provide us with certain data (within the limits of their own policies)
Some data (technical and browsing-related) is automatically collected when you visit our website, even without active submission.
4. Purpose of Data Use
We use your personal information for the following purposes:
1. Communication & Marketing
- Sending newsletters, promotional offers, Havenwood project updates
- Segmenting audiences to personalize messaging
2. Service & Request Management
- Responding to your inquiries, scheduling visits, registering for events
- Managing client or user accounts where applicable
3. Analysis & Improvement
- Analyzing website usage to identify trends and optimize performance
- Testing, adjusting, and improving ad campaigns
4. Advertising & Retargeting
- Creating advertising audiences on Google, Meta, TikTok, etc., to display relevant ads
- Measuring ad campaign effectiveness
5. Security & Compliance
- Preventing fraud or misuse
- Meeting legal obligations (e.g. tax, court orders, audits)
- Protecting our rights, others’ rights, and system integrity
5. Sharing with Third Parties & Transfers
We may share your personal information with:
- Service providers (CRM, newsletter platforms, hosting, technical services)
- Ad platforms and marketing partners (Google Ads, Meta, etc.)
- Partner agencies involved in the Havenwood project
- Professional advisors (lawyers, accountants) for legal or compliance reasons
- Legal authorities when required by law (e.g. warrant, injunction, legal request)
All transfers are subject to privacy standards and limited to the specific purposes agreed upon.
6. Privacy Officer
In accordance with Loi 25 (Quebec), Mr. Alexandre Poulin has been appointed as the Privacy Officer for Havenwood / AJP Multi-Rez.
- Phone: 819-968-1099
- Email: info@ajpmulti-rez.com
You may contact him with any questions regarding your personal information.
7. Your Rights
You have the following rights regarding your personal data:
- Consent / Withdrawal of Consent: You may withdraw your consent at any time (without affecting the lawfulness of past processing)
- Access & Correction: You may request access to or correction of your personal data
- Deletion: You may request deletion of your data within legal limits
- Limitation of Processing: You may request restrictions on certain data use
- Portability: You may request a structured, readable, and reusable copy of your data
- Objection: You may object to certain types of processing (e.g. marketing communications)
- Complaints: You may file a complaint with the relevant privacy authority if your rights are not respected
To exercise any of these rights, contact the Privacy Officer listed in section 6. We may request reasonable proof of identity before processing certain requests.
8. Data Security & Protection
Although no system is entirely immune, we implement administrative, technical, and physical safeguards to protect your data against loss, unauthorized access, disclosure, alteration, or other improper handling.
Security measures include:
- Data encryption in transit and at rest
- Firewalls, access controls, vulnerability testing
- Regular backups and server redundancy
- Employee training and awareness
- Incident response protocols
9. Data Retention
We retain your personal data for as long as needed for the purposes outlined above, or to comply with legal requirements.
General guidelines include:
- Data is retained while an account or relationship is active
- After account closure, limited data may be retained for legal, archival, or dispute resolution purposes
- Anonymous or aggregated data may be retained indefinitely for statistical use
10. Cookies & Trackers
We use cookies and similar technologies (web beacons, pixels, scripts) to:
- Save user preferences
- Analyze site usage (e.g. via Google Analytics)
- Enable features (e.g. login sessions, form memory)
- Personalize advertising content
- Measure marketing performance
You can manage cookie preferences via browser settings or our cookie banner. Please note, disabling cookies may impact certain functionalities of the site.
11. Policy Updates
We reserve the right to modify this policy at any time. Any material changes will be posted on our website and, where possible, communicated via notifications (e.g. newsletter or banner). The “last updated” date will also be revised.
We encourage you to review this page periodically to stay informed of any changes.
12. Compliance with Quebec Law 25
We are committed to complying with Loi 25 — An Act to Modernize Legislative Provisions as Regards the Protection of Personal Information, enacted by the Government of Quebec.
This Privacy Policy and the safeguards implemented by Havenwood, powered by AJP Multi-Rez, fully comply with the requirements of this law, including:
- Appointment of a Privacy Officer
- Obtaining clear and informed consent for collection, use, and disclosure of personal data
- Transparency regarding collection purposes and third-party data sharing
- Implementation of appropriate security measures
- Enabling individuals to exercise their rights (access, correction, consent withdrawal, deletion, etc.)
- Keeping a registry of privacy incidents and reporting serious breaches
We continue to adapt our practices in accordance with upcoming obligations under the law.
13. Contact Information
For any question, request for access or correction, consent withdrawal, or complaint:
Privacy Officer
Alexandre Poulin
Phone: 819-968-1099
Email: info@ajpmulti-rez.com
If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec or another competent privacy authority.
